Question 1

How much does FleetGen cost?

Accepted Answer

Carrier Research is free for life - unlimited FMCSA lookups, safety ratings, insurance status, and crash history. When you're ready to act, Pro is one flat monthly price for up to 3 users and includes the full TMS, automated onboarding, live ELD tracking, carrier vetting, and audit-verified proof of delivery - with no per-seat fees, generous included usage, and simple pay-as-you-go beyond it. Bigger teams that need API, SSO, and unlimited users can book a demo for an Enterprise plan. Everything is backed by a 30-day money-back guarantee.

Question 2

Is FleetGen a load board?

Accepted Answer

No. FleetGen doesn't post or broker freight. It's a carrier-verification and fraud-prevention platform with a full TMS built in: you research and vet carriers, onboard them, track the truck, and run your loads, invoicing, and paperwork all in one place. It is not a load board, a factoring service, or a freight marketplace.

Question 3

What do I get for free, and what's the catch?

Accepted Answer

There's no catch. The free plan gives you unlimited Carrier Research for life - authority and safety ratings, FMCSA compliance, insurance status, fleet details, and 24 months of inspection and crash history. The free tier shows a partial risk score and hides a few contact-level fields (direct phone, email, officer names, and full violation records), plus the tools that act on a carrier: onboarding, vetting decisions, ELD tracking, and the TMS. Those unlock on the Pro plan (up to 3 users).

Question 4

How does FleetGen stop double brokering?

Accepted Answer

FleetGen cross-references each carrier against the wider FMCSA universe and builds a relationship graph, matching shared phone numbers, emails, physical and mailing addresses, and company officers across entities. It flags carriers that hold both broker and carrier authority, that share contact details with a known broker, or that look like a renamed 'chameleon' of an older carrier. You see those red flags before you book - FleetGen surfaces the risk, and you make the final call.

Question 5

How does truck tracking work - do drivers need an app?

Accepted Answer

No app. FleetGen hard-links directly to the truck's ELD through an aggregator that covers virtually every major provider in North America, including Samsara, Motive, Geotab, and Omnitracs. Because it reads the actual ELD device, the location can't be spoofed by a GPS-faking app, defeated by closing an app, or lost when a phone goes out of range. You're tracking the truck, not a driver's phone.

Question 6

Can FleetGen replace my TMS?

Accepted Answer

Yes, that's the point. The Pro plan includes a full TMS: load creation and multi-stop routing, shipper management with a customer portal, rate and margin tracking, and one-click Bill of Lading, rate confirmation, and invoice generation. Brokers coming from McLeod, AscendTMS, Tailwind, ITS Dispatch, or spreadsheets get all of that plus the carrier verification, ELD tracking, and audit trail those tools don't include.

Question 7

What do my carriers have to do to get onboarded?

Accepted Answer

You send a secure, one-time invite link. From their phone or computer, the carrier signs your agreement and submits their W-9, Certificate of Insurance, and Authority Letter, along with any optional steps you require, such as ID verification, bank-ownership confirmation, broker references, equipment, and lanes. FleetGen's document AI reads and validates every upload, so you're not chasing blurry PDFs - and your carriers don't need a paid FleetGen account to complete it.

Question 8

Will FleetGen auto-reject carriers for me?

Accepted Answer

No. Every verdict is advisory. You set the thresholds - authority age, insurance minimums, out-of-service rates, crash and violation limits, required cargo types - and FleetGen returns a clear Pass, Warn, or Fail with the reasoning behind each one. Nothing is auto-blocked, and no carrier is rejected without you. The broker always makes the final decision.

Question 9

Where does the data come from, and is it kept up to date?

Accepted Answer

Safety, authority, insurance, inspection, and crash data comes straight from FMCSA. Identity and bank checks run through Stripe Identity (government ID and biometric) and Stripe Financial Connections (bank-ownership verification), and live location comes from the carrier's own ELD. FleetGen also monitors your carriers continuously, watching COI expirations, insurance cancellations, and FMCSA record changes and alerting you, instead of letting a carrier go stale after the first check.

Question 10

How do I get started?

Accepted Answer

Start researching carriers right now, free, at app.fleetgen.ai/carrier-search - no account needed. When you're ready for onboarding, vetting, tracking, and the TMS, start the Pro plan or book a demo for an Enterprise plan. Thanks to the 30-day money-back guarantee, you can run real loads through FleetGen before you commit.

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