Privacy Policy | FleetGen

CargoGuard Inc. ("Company," "we," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains the types of information we collect or that you provide when you visit https://www.fleetgen.ai (the "Website") or use our platform (the "FleetGen application" or "Services"), and how we collect, use, maintain, protect, and disclose that information.

This Privacy Policy applies to information collected:

On the Website.
In electronic‑mail, text‑message, and other electronic communications between you and FleetGen.
Through your use of the FleetGen application and Services (mobile or web).

It does not apply to information collected:

Offline or through any means not listed above.
On any third‑party website that may link to or be accessible from our Website or application.

By accessing or using our Website and Services, you agree to this Privacy Policy. If you do not agree, please do not use FleetGen.

Name change. FleetGen was previously named “Fenderr Freight” and operated at fenderr.com. Only the name changed - the company (CargoGuard Inc.), the Services, and how we handle your information are the same. Any reference to “Fenderr Freight” in an earlier version of this policy means FleetGen.

Children Under the Age of 13

Our Website and Services are not intended for children under thirteen years of age. We do not knowingly collect personal data from children under thirteen. If we discover that we have inadvertently collected such data, we will delete it promptly.

Information We Collect

We aim to collect only what is relevant for the features you choose to use. As we add features, we may collect new categories consistent with this policy; when we do, we will update this policy or provide an in‑product notice.

A. Information You Provide

Name, electronic‑mail address, telephone number, company name
Department of Transportation number and Motor Carrier number, carrier or driver credentials
Uploaded files: bills of lading, proofs of delivery, insurance documents, and similar records
Information you submit through a broker's onboarding invite - for example, a W‑9, Certificate of Insurance, signed agreements, and optional verification steps. This information is shared with the broker who invited you, even if you do not create an account.
Billing and payment information (for example, for subscription or factoring)
Communications, support requests, or survey responses

B. Information We Collect Automatically

Internet‑protocol address, browser type, device identifier
Usage data: load views, dispatch activity, time spent on features
Location information (if you enable it)
Document upload timestamps and dispatch logs

C. Information From Third Parties

Factoring and fuel‑card partners (for example, invoice volume or redemption data when you connect or participate)
Accounting tools such as QuickBooks (once integration is enabled and you connect)
Referral‑program data from dispatch schools or brokers

D. Identity and Bank‑Account Verification (Optional - Fraud Prevention)

For higher‑trust features-such as becoming a verified carrier -you may be asked to complete an identity and bank‑account verification step powered by our verification partner, Stripe. Verification remains optional unless a feature explicitly requires it.

How it works

Stripe gathers the information necessary to validate your identity documents, confirm you control the linked bank account, and detect fraud. To achieve this, Stripe may temporarily access limited account‑level information-such as balance snapshots, masked account identifiers, account‑holder name, and relevant transaction metadata-along with device and network signals that help confirm legitimacy.

What we receive and retain

We receive a verification status plus the subset of data that is reasonably necessary to operate fraud‑prevention, compliance, and other features you have enabled. This may include masked account identifiers, account indicators, and limited account information to confirm ownership and prevent fraud. We treat all such data as sensitive and store it securely for as long as your account remains active or as required by law.

Purpose of collection

To prevent fraud and abuse
To satisfy know‑your‑customer and anti‑money‑laundering obligations
To enable secure payouts, factoring, and dispute resolution
To support ongoing compliance and feature eligibility reviews

When verification is required

You may decline verification; however, features that require a higher level of trust will remain unavailable until verification is completed.

Stripe’s limited role

Stripe acts solely as our verification provider. We do not use Stripe to process your payments or to provide factoring services.

E. Payments and Transaction Information (Features You Choose to Use).

If you use payment, payout, or factoring features, we may collect and create records needed to operate those features. This may include invoices, payout instructions, remittance details, payment or payout status, dates, counterparties, and similar operational information related to activity you initiate or receive through the Services. These records may be provided by you, generated by your use of the Services, or received from integrated partners that you choose to connect.

Carrier Profiles and Platform Data

FleetGen is a network: part of the service is showing information about carriers to the brokers and shippers they work with, and the reverse. If you are a carrier, brokers using FleetGen may see your verification status, records derived from FMCSA and other government sources, insurance and Certificate‑of‑Insurance status, risk indicators and relationship‑graph matches (for example, shared phone numbers, addresses, or company officers across entities), company officer names, and - for loads you agree to track - your truck's ELD location while the load is active. If you are a broker, carriers may see the identity and contact information needed to work with you.

We also build carrier profiles from public government sources, mainly the FMCSA and SAFER systems. These profiles can include carriers that have never used FleetGen, and they appear in our carrier‑search tools. The information in those profiles comes from the public record.

Disputes and corrections

If you believe a profile about you or your company is wrong - whether or not you are a customer - email privacy@fleetgen.ai. We will review the disputed information against the source records and correct or annotate it.

How We Use Your Information

We use information to:

Operate, maintain, and personalize the Website and Services
Manage dispatches, uploads, fuel rebates, and invoice factoring
Operate payment and payout features you choose to use
Sync with integrated tools such as QuickBooks (coming soon)
Provide customer support and resolve issues
Communicate product updates, system alerts, or promotions (you can opt out of marketing communications)
Measure our advertising campaigns and reach people who may be interested in FleetGen (see "Use of Cookies and Tracking Technologies" below)
Fulfill contractual obligations, protect the integrity and security of the Services, and prevent fraud

Disclosure of Your Information

We may share information with:

Other users of the platform, as described in "Carrier Profiles and Platform Data" above (for example, brokers see verification results for the carriers they vet, and the broker who invites you to onboard receives the information you submit)
Fuel‑card and factoring partners, when you opt in
QuickBooks, once the sync is enabled and you connect
Third‑party service providers (for example, cloud hosting, analytics, electronic‑mail delivery, and Stripe for identity and bank‑account verification when you opt in; Stripe does not process your transactions and does not provide factoring for the Services)
Analytics and advertising partners, as described in "Use of Cookies and Tracking Technologies" below
Dispatch schools or commercial‑driver‑license academies under referral programs
Law‑enforcement or legal authorities when required
Another company in connection with a merger, acquisition, or asset sale
SMS Consent Exclusion: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal data for money. Like most websites, we use advertising tools that share limited identifiers and internet‑activity data with advertising partners (such as Meta, Google, and LinkedIn) to measure our campaigns and show our ads on other platforms. California law calls this "sharing" for cross‑context behavioral advertising, and you can opt out - see "Your Choices and Rights" below.

We may also disclose de‑identified or aggregated information - data that does not identify you, your company, or any individual - for any lawful business purpose, including research, benchmarking, and commercial data products.

Use of Cookies and Tracking Technologies

We use cookies and similar technologies on the Website and in the Services:

Essential cookies to sign in and keep your session secure
Preference cookies to remember settings
Analytics tools to understand how the Website and Services are used: Google Analytics and PostHog
Advertising pixels to measure our ad campaigns and show our ads on other platforms: the Meta (Facebook) Pixel, Google Ads, and the LinkedIn Insight Tag

You can control cookies in your browser settings; some features may not work correctly if cookies are disabled. You can also opt out of personalized advertising directly with each platform: Meta, Google, and LinkedIn. To opt out of "sharing" for advertising under state privacy law, see "Your Choices and Rights" below.

Do Not Track and Global Privacy Control: our Website does not currently respond to "Do Not Track" browser signals or the Global Privacy Control. You can use the opt‑outs above or contact privacy@fleetgen.ai.

Your Choices and Rights

You may:

Access or update your account information at any time
Opt out of marketing electronic‑mail using the "unsubscribe" link
Disable cookies in your browser settings
Request deletion of your account and data (see below)
Request disconnection of a linked bank account used for verification or payouts

US State Privacy Rights

Depending on where you live (including California, Virginia, Colorado, Connecticut, Texas, Oregon, and Montana), state law may give you the right to:

Know what personal data we have collected and request a copy of it
Correct inaccurate personal data
Delete your personal data
Receive your data in a portable format
Opt out of targeted advertising and of any "sale" or "sharing" of personal data
Limit the use of sensitive personal information
Not be discriminated against for exercising any of these rights

To exercise any of these rights - including opting out of the advertising "sharing" described above - contact us at privacy@fleetgen.ai. You may use an authorized agent to submit a request on your behalf.

If we deny your request, you may appeal by replying to our decision, and we will respond to your appeal as state law requires.

If you are in Canada, we handle personal information consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA). Contact privacy@fleetgen.ai to access or correct your information.

Data Retention

We retain personal data only as long as necessary:

Billing data is stored for seven years (legal compliance)
Closed accounts are deleted within three months
Platform backups are kept for ninety days
Verification status, bank tokens, and related records are retained while your account is active and as required by law; Stripe may retain underlying verification data under Stripe’s schedule
Payment and transaction records are retained as needed to operate the features you use and to meet legal, accounting, and compliance obligations
Carrier‑profile data drawn from public government sources is retained while it remains part of the public record
Onboarding information submitted through a broker's invite is retained as long as needed to support that broker relationship and meet legal requirements

You may request earlier deletion unless retention is required by law.

Data Security

We use:

Transport‑Layer‑Security encryption for data in transit
Encrypted document vaults for sensitive data
Time‑limited links for text‑message and electronic‑mail‑based dispatch

No system is impenetrable, but we take reasonable precautions to safeguard your data.

Subscription, Billing, and Refunds

Billing, cancellation, refund, and money‑back‑guarantee terms are governed by our Terms of Service. This policy covers only how we handle the personal data involved in payments.

Jurisdiction and Dispute Resolution

This policy is governed by the laws of the State of Wyoming. Disputes are handled as described in the "Governing Law and Dispute Resolution" section of our Terms of Service, which includes binding arbitration and a class‑action waiver.

Changes to This Policy

We may update this Privacy Policy as needed. We will notify you of material changes by electronic‑mail or in‑product notice. The latest version will always be available at https://www.fleetgen.ai/privacy.

Contact Us

CargoGuard Inc. (dba FleetGen)

30 N Gould St Ste R

Sheridan, WY 82801

Email: privacy@fleetgen.ai